Boston Lyric Opera announced its 2020/21 Season in March of 2020 shortly before the coronavirus pandemic swept through the country. At the time, BLO planned to perform Madama Butterfly, The Fall of the House of Usher, Hansel and Gretel, and Champion: An Opera in Jazz. Over the next couple months it became evident that the Season would not continue as planned and a new Season was organized over the summer. In early September, a reimagined 2020/21 Season was announced introducing operabox.tv, The BLO Street Stage, a digital film of The Fall of the House of Usher, an operatic miniseries titled desert in, and more.
With employees working from home and most patrons out of offices, away from performing spaces, and not attending events, BLO relied heavily on a digital campaign to stay connected with the community. The social media and email campaign from the original 2020/21 Season launch prepared the less technology focused audience for moving fully digitally.
Social media featured sneak peeks of the Season artwork prompting the audience to guess what operas were coming and engaging more actively with Instagram and Facebook stories as patrons posted their guesses. The announced Season featured a graphic combining all the shows into an engaging and powerful image. While plans for the fall remained uncertain, it was important to continue promoting the Season knowing that Subscriptions could be refunded or turned into valuable donations if the performances changed. The final change to the Season was announced via email and social media with a rainbow gradient and looking ahead to exciting new offerings.